For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 6-8 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Sonchidiya is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6-8 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on or sonchidiyaindia23@gmail.com

Before making any request for replacement or return kindly note that we shall process the request for replacement or return only under following circumstances:

  1. If the supplied product has a manufacturing defect.
  2. The product supplied is different from the product ordered.
  3. The product supplied must not have been used or worn out.
  4. The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
  5. The customer must supply the proof of purchase or receipt of the product.
  6. Products under warranty (if eligible).

Process of Returns and Refunds:

  1. At the time of making a request for refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).
  2. Only the amount equivalent to the value of the product returned shall be refunded and not the entire value of the purchase.
  3. Once you request to return a product, a return pick up is organized for the item. Our courier partners will come to pick up the item within 3-5 business days after your return request has been received. After receiving the products back, they will go under Quality Check, once approved your refund will be initiated.
  4. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for refund.
  5. Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.
  6. In case of Prepaid Orders, money will be returned to the bank account/ credit/debit card where the payment was made from. A credit will automatically be applied to your method of payment, within 7-21 business days (check with your bank.)