CUSTOMER ASSURANCE

RETURN & REFUND POLICY

INCLUDES SHIPPING, REPLACEMENT & RETURN GUIDELINES

1. SHIPPING & DELIVERY POLICY

We partner with reputed courier and postal services to ensure your handcrafted products reach you safely:

Domestic Buyers: Orders are shipped through registered domestic courier companies and/or Speed Post only.
International Buyers: Orders are shipped and delivered through registered international courier companies and/or International Speed Post only.
Dispatch Timeline: Orders are dispatched within 6–8 days from the date of order confirmation and payment, or as per the delivery date agreed upon at the time of order confirmation.
Transit Liability: Sonchidiya guarantees to hand over the consignment to the courier or postal authorities within 6–8 days. However, Sonchidiya is not liable for operational delays caused by courier companies or postal authorities.
Delivery Address: Delivery will strictly be made to the address provided by the buyer at checkout. Order and delivery confirmations will be sent to your registered email address.

2. ELIGIBILITY FOR REPLACEMENT OR RETURN

Before placing a request, please ensure that your return meets the following required conditions:

The supplied product has an authentic manufacturing defect.
The product received is different from what was ordered.
The item must be unused, unworn, and in its original pristine condition.
The product must be returned in its original packaging (the original box/pack must not be broken or soiled).
The customer must provide valid proof of purchase or the original receipt.
The item falls under eligible warranty terms (if applicable).

3. RETURN & REFUND PROCESS

We have structured our return process to ensure a hassle-free experience:

INITIATING THE REQUEST

Contact our support team with your receipt/proof of purchase along with clear photographs/videos of the product (specifically in cases of transit damage or wrong item received).

DOORSTEP REVERSE PICKUP

Once your return request is acknowledged, our courier partner will arrive for pickup within 3–5 business days.

SECURE PACKAGING

Customers must pack the product with due care. If the item is returned in a damaged or worn-out state due to improper packaging, it will not be eligible for a refund.

QUALITY CHECK & NOTIFICATION

Once the item reaches our warehouse, it will undergo a thorough Quality Check. We will notify you via email regarding the approval or rejection of your return/refund.

4. REFUND SETTLEMENT & TIMELINES

Refund Amount: Only the amount equivalent to the value of the returned item(s) shall be refunded, excluding non-refundable shipping charges or the entire order value if multiple items were purchased.
Prepaid Orders: Upon approval, the refund will be credited directly to the original bank account, credit card, or debit card used during payment.
Processing Time: The credit will automatically reflect in your original payment method within 7–21 business days (depending on your issuing bank’s standard settlement cycle).