SHIPPING & DELIVERY POLICY

1. SHIPPING OVERVIEW

At Sonchidiya (www.sonchidiya.com), we take utmost care in delivering our authentic, handcrafted artisanal creations safely to your doorstep. Each piece is meticulously packed with multi-layered protective materials to ensure transit safety.

2. SHIPPING PARTNERS & NETWORK

• DOMESTIC DELIVERIES (INDIA): All domestic orders are dispatched and delivered through registered domestic courier partners (such as Blue Dart, Delhivery, DTDC) and/or Indian Speed Post.
• INTERNATIONAL DELIVERIES: Orders for international buyers are shipped through registered international courier companies (such as DHL, FedEx) and/or International Speed Post services only.

3. DISPATCH & DELIVERY TIMELINES

• DISPATCH TIME: Orders are processed, securely packed, and handed over to courier authorities within 6–8 business days from the date of order confirmation and successful payment.
• DELIVERY DURATION: Standard domestic delivery typically takes an additional 2–5 working days post-dispatch, depending on your pin code accessibility.
• TRANSIT DELAYS: Sonchidiya guarantees handing over consignments to courier/postal services within 6–8 days. However, Sonchidiya is not liable for operational delays caused by courier partners, regional holidays, weather disruptions, or customs clearance procedures.

4. SHIPPING CHARGES & IMPORT DUTIES

• DOMESTIC SHIPPING: Shipping charges (if applicable) are calculated and displayed at checkout based on package weight and destination.
• INTERNATIONAL TAXES & DUTIES: For international orders, any customs duties, local taxes, or import levies imposed by the destination country are the sole responsibility of the customer.

5. TRACKING & DELIVERY ADDRESS

• ORDER TRACKING: Once your consignment is handed over to the courier partner, an automated confirmation with a tracking ID and live tracking link will be sent to your registered email address and WhatsApp/phone number.
• ADDRESS INTEGRITY: All deliveries are made strictly to the address provided by the customer at checkout. Please ensure you provide a complete postal address and an active mobile number to prevent failed delivery attempts.

6. DAMAGED IN TRANSIT POLICY

Handcrafted ceramics and decor items are fragile. In the rare event that your package arrives damaged or tampered with:

• Please record a short unboxing video or capture clear photographs of the damaged parcel and item.
• Notify our support team within 48 hours of delivery with your order receipt and images for expedited replacement or return processing.